Support for your travel software
Report an issue, ask for integration help, request maintenance or suggest an improvement. We reply by email.
What we can help with
Choose the type that fits best when you send your request. We will route it from there.
Technical issues
Something is not working as expected in your portal, app or integration.
Integration help
A supplier or payment connection needs checking, updating or extending.
Maintenance
Updates, fixes and routine care to keep your platform running well.
Enhancements
New features or changes to how an existing module works.
How support works
Four steps from your request to a confirmed result.
- 1
Report
Send the request with as much detail as you can.
- 2
Review
We read it, reproduce the problem where needed and confirm what is involved.
- 3
Resolve
We fix the issue or plan the change and keep you updated by email.
- 4
Confirm
You check the result and we close the request together.
Send a support request
The more detail you share, the faster we can help.
Helpful to include
- Which portal, app or integration it concerns
- What you did and what you expected to happen
- What happened instead, with any error message
- Screenshots or booking references, if you have them
- How urgent it is for your business
Planning a new project instead? Use the contact page.
Yes. Use the support page to report issues, request maintenance or ask for enhancements, and we will respond by email.
Open the support page and choose the type of request. Tell us which portal or app it concerns, what you did, what you expected and any error message. We reply by email.
Yes. Enhancement requests use the same support page. We review what is involved and agree the scope with you before any work starts.
Planning a travel portal, booking platform or API integration?
Tell us about your business and what you want to build. We will reply by email with the next step.